FAQ

Ordering and products

Are items made to order?
Yes. Each item is printed for you after you order. Nothing is pre-stocked.

Can I change or cancel my order?
Contact us as soon as you can at shop@highlinebeta.com. Once production starts, we may not be able to make changes.

Shipping and delivery

Where do you ship?
We ship within Canada and the United States.

How much is shipping?
Standard shipping is a flat rate of $5. Orders over $50 ship free.

How long until my order arrives?
Production takes 2 to 7 business days. After that, delivery is estimated at 2 to 5 business days in Canada and 2 to 5 business days in the United States, unless otherwise stated.

Will I get tracking?
Yes. You will get a shipping confirmation email with tracking once your order is dispatched.

Returns and refunds

What is your return policy?
Because items are made to order, we cannot accept change-of-mind returns. We will replace or refund any item that arrives damaged, defective, or incorrect. Please refer to our full Refund policy for more details.

How do I report a problem?
Contact us within 7 days of delivery at shop@highlinebeta.com with your order number and a photo.

My order says delivered but I did not receive it.
Contact us and we will help you trace it with the carrier.